Ticket

Everyone traveling with Båtbussarna must be able to present a valid ticket for as long as they are on the bus. You must check yourself that the information on the ticket corresponds to the intended journey. If you cannot present a valid ticket during an inspection, an inspection fee of SEK 500 will be charged. The same applies if you are traveling at a discounted price but cannot prove your right to the discount. Båtbussarna reserves the right to check the validity of the ticket.

Validity

The ticket is valid for 1 day from the time of purchase. It is non-personal and can be used in either direction on the chosen route, with the exception of the route between the Cityterminalen and Nynäshamn. Round-trip tickets are valid for one person.

Old tickets without an expiration date are not valid as transport documents and cannot be exchanged for new tickets.

Ticket Validation

Present your printed ticket when boarding. You can also show your ticket on your mobile phone or tablet.

Travel Time Guarantee

If the bus is delayed by more than 20 minutes, or if there is reasonable cause to assume a delay of more than 20 minutes compared to the times specified in the timetable, you are entitled to compensation for alternative transport. A prerequisite for the right to compensation is that it was reasonable to choose the transport or transports used. If you have not had time to buy a bus ticket, you will be compensated for reasonable costs for alternative transport minus a deduction for the cost corresponding to a single adult ticket.

If you do not request compensation for alternative transport in the event of a delay, you are entitled to a price reduction of:

• 50% of the ticket price, if the delay is more than 20 minutes

• 75% of the ticket price, if the delay is more than 40 minutes

• 100% of the ticket price, if the delay is more than 60 minutes

If it is not clear what price you paid for the journey, the price reduction shall be calculated based on the price of a single ticket, including discounts.

To Request Compensation

To request compensation, you need to send in all original receipts by post. This must be done no later than 2 months after the journey was completed. Båtbussarna does not compensate for food and drinks.

Information in the Event of Traffic Disruptions

You have the right to information about traffic disruptions at the latest upon the departure of the bus or when the need arises.

Ticket Refunds

For refunds on tickets, please contact us via our contact form. Read the terms and conditions below.

Partially used tickets cannot be refunded (round-trip where one or more journeys have been used).

Unused tickets purchased on board the bus, from a retailer, or at a ticket machine are refundable within the validity period subject to an administrative fee of 20% of the ticket price.

Unused tickets purchased via the website are refundable within the validity period without an administrative fee.

Incorrectly purchased tickets (for example, a ticket to the wrong destination) are refundable within the validity period.

If the ticket's validity period has passed when it is received by Customer Service, it cannot be refunded.

Luggage

Fragile luggage must be well packed. Since luggage space inside the bus cabin is very limited, only one (1) small piece of hand luggage per passenger may be brought on board the bus. The maximum dimensions for luggage inside the bus are 40x30x20 cm (applies to buses with a luggage compartment under the bus).

Bulky luggage such as surfboards, ski equipment, and similar items are subject to space availability.

Bicycles may be brought free of charge subject to space availability (with the exception of journeys to and from Nynäshamn/Destination Gotland, where bicycles may not be brought regardless of space availability). The bicycle must be packed in a protective cover.

Placement of Luggage During the Journey

For safety reasons, no luggage may be placed in the center aisle of the bus or near any exits. You are responsible for your own luggage. This also applies when the luggage is placed so that you cannot keep it under direct supervision.

It is important to check carefully when disembarking that you have the correct luggage. Lost, stolen, or damaged luggage is only compensated if Båtbussarna has caused the damage or loss through intent or gross negligence.

Your suitcase must withstand normal handling of luggage during bus travel. Scratches, dents, dirt, or similar are considered normal wear and tear and are not compensated by Båtbussarna.

In other matters, Båtbussarna refers passengers to their own insurance company. Båtbussarna reserves the right to reject and deny luggage if there are special reasons.

Traveling with Children

Children of all ages are welcome to travel with Båtbussarna when accompanied by an adult. We offer booster seats for children over 3 years old. You are of course welcome to bring your own baby car seat/infant carrier. All our buses are equipped with three-point seat belts to secure the infant carrier. You are also welcome to travel with the child on your lap, but then only you must be buckled in.

Pets

Pets are allowed to travel free of charge. Animals must be on a leash or kept in a crate. Out of consideration for allergy sufferers, we ask that you sit near the back of the bus if you are traveling with a furry pet.

Accessibility

Båtbussarna's vehicles are not equipped with a ramp or lift and often have several steps. If you can get on and off the bus on your own, you can travel with us. Båtbussarna's staff cannot assist with lifting individuals but are happy to help stow a wheelchair in the luggage compartment.

Wi-Fi

Båtbussarna offers free Wi-Fi on board. No login is required, and you can browse freely during your trip.

Safety

Our buses are equipped with seat belts, and these must be used by law. We recommend that you wear your seat belt for both your safety and the safety of others. It is your responsibility. In the event of a police check, you risk facing any potential penalties.

Food and Drink

It is permitted to bring and consume food and drink on board the bus, however, drinks in paper cups without lids are not allowed due to the risk of spills, nor is hot, strongly smelling food that may cause inconvenience to fellow passengers. For everyone's comfort, we expect everyone to leave their seat in a tidy condition. Consumption of alcoholic beverages is prohibited.

Smoking

Smoking is prohibited on board all Båtbussarna vehicles.