Boat buses - Refund

For ticket refunds, contact us via our contact form below. We will get back to you within 24 hours.

Refund conditions

• Started tickets are not refunded (e.g. return tickets where one or more journeys have been used).

• Unused tickets purchased on board the bus, from a reseller or in a ticket machine are refunded within the validity period subject to an administrative fee of 20 % of the ticket price.

• Unused tickets purchased via the website are refunded within the validity period without an administrative fee.

• Incorrectly purchased tickets (for example, a ticket to the wrong destination) are refunded within the validity period.

• If the ticket's validity period has expired by the time it is received by Customer Service, it cannot be refunded.

To request reimbursement

To request reimbursement, you need to send in all original receipts by mail. This must be done no later than 2 months after the trip was made. Båtbussarna does not reimburse food and drink.